Ideas

New Spectator

1 month ago

Big Problem

Hello, I need help with a serious connection problem in EA SPORTS FC 26 Ultimate Team. For several days, I keep getting disconnected during online matches. The game shows the message: “You have lost your online connection. Check your home network…” and then I get kicked out of the match.

Every time this happens, I receive a 3–0 loss, even though the disconnection is not intentional. This has happened multiple times and I am losing matches, progress, and rewards because of it.

My internet connection is working, and I have even tried using my phone’s mobile hotspot, but the problem continues.

Please investigate this issue and check whether there is a problem with my connection to the EA servers. I would also like to know if anything can be done about the unfair 3–0 losses caused by these disconnections.

2 Comments

EA_Aljo
Community Manager
1 month ago
Hello! Thanks for reaching out. We should take a look at the quality of your connection. I'd like you to run the Connection Quality Report and get me a screenshot of the overall score.

These connection troubleshooting steps may also help.
U7J43U
New Spectator
21 hours ago
Hello, I am sending you my Connection Quality Report as requested.
My Connection Score is 70/100. My ping is 73.48 ms, jitter is 15.84 ms, and packet loss is only 0.02%.
Despite this, I keep getting disconnected from EA servers during FC 26 Ultimate Team matches. This has been happening for several days. Every time I get disconnected, I receive a 3–0 loss.
I have also tried using my mobile phone hotspot instead of my normal internet connection, but the same problem continues. I have also received the message “Connecting to Ultimate Team is not possible at the moment” and I was returned to the Main Menu.
Please investigate this issue, as I am unable to play Ultimate Team normally and I am repeatedly receiving 3–0 losses because of these disconnections. Please check if there is a problem with my account or my connection to the EA servers.