Card I packed using FC points disappeared from transfer list

I bought a few packs with FC points yesterday and after listing one of the heroes I packed, Louisa Necib, she disappeared from my transfer list. I didn’t get the coins from her sale and I don’t have her in my club anymore. I would like to be reimbursed for this. At the time she was extinct and going for 250 K coins and now I don’t have the player or the coins.