COMPANION APP AMAZON LUNA

Hello

i’m playing fc26 on amazon luna since one month.

everything works great and it’s a pleasure to play on the cloud.

my only problem is that i cannot access the companion app. I always have a message that tell me that there is an issue. 

can anyone tell me what to do ?

many thanks

Please any comment ?

Any news ????

Any news ? i have the same issue

It has been weeks now, as far as I'm aware all Amazon Luna users are unable to login to the companion app which is very very frustrating! Other platforms can access it, is it because Amazon Luna doesn't have as many users as the other platforms so it's not getting any attention to the issue? Even an update to say where you're up to with fixing it would alleviate some annoyance. 

Hello, I cannot connect either via Ultimate team web app or Mobile Companion on IOS21.
I received correctly the code on my iPhone after login, and then I receive the error Login Unavailable (see enclosed printscreens).
Same error on my iPhone or on my PC.
This year I bought FC26 via Luna platform (2 days ago). 
Thanks in advance for your help.
BR 

Hi

I pre-ordered the game specifically to get early access, and I'm playing through Amazon Luna. However, I'm unable to log into the EA Web App it either doesn't recognise my account or gives me an error.

I’ve double-checked that my EA account is linked to Luna, and I’ve restarted everything, but no luck. Is there a known issue with Luna users accessing the Web App? Or is there something I need to do to activate early access properly?

Any help or guidance would be appreciated—thanks in advance!

Fix 1: The "Force Sync" Method (Try this first) This is a community workaround that often clears the "Login Unavailable" error by forcing the server to update your status.

* Launch FC 26 on Amazon Luna and enter Ultimate Team.

* Stay logged in on Luna. Do not log out.

* Open the Web App (or Companion App) on your phone/PC while the game is running.

* Try to log in. You should now get a different error message saying specifically: "You are currently logged into the Console/PC version of the game."

* Now, on Luna, back out of Ultimate Team to the Main Menu and close the Luna session.

* Wait about 30–60 seconds.  Refresh/Relaunch the Web App and try to log in again. This often "unsticks" the session

Fix 2: The "Nuclear" Option (Force Logout via Password) If the above doesn't work, your account session might be permanently "zombie" stuck on the server. You can force a token reset for all devices.

* Go to the EA Account Security Page on a browser.

* Change your EA Account Password.

* This action invalidates all active login tokens on all devices (Console, PC, Luna, App).

* Wait 5–10 minutes.

* Open the Web App and log in with the new password.

* Crucial: Watch the screen carefully as you log in. If it works, you might see a "Persona Selector" pop up immediately if you have multiple accounts. Select the "PC" persona (Luna is treated as PC).

Fix 3: Verify the "PC" Persona Exists. Since Luna acts as the PC version, the Web App must be looking for a PC Persona.

* Go to the EA Customer Portal.

 * Under "Connections," you've already confirmed Amazon is linked.

* Check if you can see your FC ID or game identities here.

* Note: If you played FIFA on Console in previous years using this same email, the Web App defaults to that Console Persona. Until you can log in, you can't switch it.

* If you have absolutely no luck with the methods above, try creating a new browser profile (incognito mode) on a PC to access the Web App. This ensures no old cache is trying to auto-load an old persona.

i have tried all these methods and still not working