Ideas

MomoDuBendooo's avatar
MomoDuBendooo
New Spectator
9 days ago

Deconnexion bug

Hi, when I finish a match, it permanently disconnect me from the ultimate team. When I go back on ultimate team I have the message like I get off the game during the match. Can you please help me I can’t finish a game anymore.             Thanks 

6 Comments

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    9 days ago

    Hello. Thanks for reaching out. Please try using the web/companion app to delete your squads. Not the players, just the squads. Then, create an empty squad and try accessing Ultimate Team again. Let me know if that helps or not. 

  • MomoDuBendooo's avatar
    MomoDuBendooo
    New Spectator
    9 days ago

    It doesn’t change anything I tried a rush match and my game crashed at the end with the same message

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    9 days ago

    I thought you were saying you couldn't connect to Ultimate Team. Are you saying your current issue is that you keep disconnecting when a match ends?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    9 days ago

    Were you playing a lot of matches over a short amount of time? If so, you may have hit the security limits

    You also could try using alternate DNS settings with the instructions in this article.

  • MomoDuBendooo's avatar
    MomoDuBendooo
    New Spectator
    9 days ago

    Maybe it’s that I did a lot of matches for my evolutions. I m going to tell you tomorrow if I have the same problem Thanks you