Ideas

Arandorm's avatar
Arandorm
Seasoned Newcomer
6 days ago

Disconnection warning when disconnection was non on my side

I was disconnected several times when my internet connection was stable. Despite that disconnections were not because of issues on my side, my DNF modifier was updated. As I see, the issue is known s...
crashing
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 days ago

Hi there. Thanks for reaching out. We should try to be sure the disconnects are not coming from your end. Let's check the quality of your connection. I'd like you to run the Connection Quality Report and get me a screenshot of the overall score. 

Arandorm's avatar
Arandorm
Seasoned Newcomer
5 days ago

Hi,

In attachments I'm sending screenshots z with ovrral score and with score from lasy game: I was disconnected when the score was 99. Today I played several games in Spirit of Africa Tournament and Spirit of Africa League with no issues. The last game was in Darwin Cup and I was disconnected despite the score 99 and no packet loss.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Thank you. The score doesn't look bad. Have you tried the connection troubleshooting steps here?