Ideas

TheoBaah's avatar
TheoBaah
New Spectator
1 month ago

Fc companion app issue

An error occurred and your squad was not saved. Please try again later.

I have been getting this message since last week so I can't edit my squad on the companion app

10 Comments

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey TheoBaah​,

    Are you getting this error regardless of the players you're putting into your squad, or is a specific player causing this issue, do you know?

    Also, just to make sure, are you able to edit your squad on your PC/console ok?

  • TheoBaah's avatar
    TheoBaah
    New Spectator
    1 month ago

    HiEA_QueenBee​ 

    So answer to the first question is… not a specific player causing that. Cuz even with my old squad, I can just change position between two players but won't safe. The same error message appears.

    And answer to second question is… Yes I'm able to edit squad on my console. But when I open the companion app, squad can't be saved.

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    1 month ago

    TheoBaah​,

    Could you try completely deleting your squad (obviously not the playhers themselves, just the squad) and making it again from scratch? There could be a weird sync issue that's causing your problem.

    If that doesn't work, can you try reinstalling the app?

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    1 month ago

    I'm not seeing much on this at all. Did you try the first step as well, and that hasn't helped either?

    If you delete the squad and then add the players one by one, saving each time, at least then we'll know if it's a specific player causing issues. 

  • TheoBaah's avatar
    TheoBaah
    New Spectator
    1 month ago

    Oh yes that worked just now. Deleted the squad and opened on my console, added the players and reopened the companion app and it worked.

  • FYI I am getting this error as well. Happening on every squad I have. Will try on the console later and see if that refreshes it somehow - don't want to have to delete and rebuild every squad I have if I don't need to!

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    24 days ago

    McBart38​,

    It can be a real pain alright, but try the steps that helped Theo, and hopefully they'll work for you too. 🙂

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