finished the on your way objectives but transfer market is still locked

A dev consultant named Sourav promised me that after 24 hours, the transfer window would be temporarily unlocked. However, my account has been locked for 24 hours, and now it's been 8 hours, a total of 32 hours, and the consultant lied. I've decided not to trust anything EA says anymore. These **bleep**ing idiots are **bleep**ing idiots. The consultant pretended to sympathize with me, saying he's a developer and a gamer too, and apologized. But in the end, my transfer window still didn't open. Are you guys even trying to fix this?