For premium season pass - levels 36-40 premium rewards not received

I purchased the premium season pass today when I already had 35000 SP.  I got 6000 additional reward SP from purchasing the season pass which unlocked regular rewards to level 40. However, premium pass rewards only unlocked to level 35. Level 36 premium tells me I need -4000 SP to unlock, 37 says -3000 sp to unlock, and level 40 says 0 SP to unlock. However I am unable to claim the premium rewards. How can I address this and claim those rewards?