Missing guaranteed promo player from store pack

I just opened the 3 deluxe future stars guarantee packs. First two had indeed 2 promo players. The last one i got a regular Giuly Hero 86 and a promo card. In the pack were 12 players, but just one promo (Luna) and regular Giuly. Where is my second promo card EA? I paid for something I didn't receive, so I expect you to solve this as soon as possible....