Never received my top 500 badge

Back in November, I reached rank 180 in the Pro Open Qualifier, but I was never able to claim my Top 500 badge; I just tried looking for it again and realized I should contact you since I can't find it. It's kinda bad for me and im a little angry because of it because u can say I played, I won and achieved nothing. Cheers @EA_Pulsar​ @EA_Vendcera​