Player vanishing

Dear ea sports

i saw similar problems to mine and i wanted ti report this after i was done dealing with your awful support. I bought yesterday 3 new players gyokeres wirtz and camavinga tried them out in the night and then went to sleep. This morning i wake up and they were no where to be found neither club or quick sell recovery like they just vanished. I contacted ea support and they said they were sold on the transfer market for the price they were going for but i look at my coins and its the same( around 2k now) while i should have gotten 60k if they were sold in the first place( gyokeres is around 13k wirtz 40 and camavinga 2k). Then i realised that someone either hacked my accoynt or theres a bug going on that makes tradable players disappear. This has happened to other people too thay have spent 1000€ on the game luckily i was not one of them so please fix this and give me my players back please. I will upload three photos of how my team was and how it became and my balance now. By the way as i log in i see 21 chem which i obviously dont play with its 31-32 the chem i play with and in the last photo thats how my team looked like this morning

ps id: tsolakis81