Ideas

Poolaad's avatar
Poolaad
New Spectator
9 days ago

PS Plus Icon Pack not appearing after claim

I claimed the PS Plus Icon Pack 3 days ago. It is still not appeared in the store on my account on the console PS5

 

Please Fix

3 Comments

  • AgenT_hurtaa's avatar
    AgenT_hurtaa
    New Spectator
    1 day ago

    Me too i purchased my pack a couple of days ago it still hasn't been reedemed yet i see in my purchase history it has been purchased

  • OllieBeM4's avatar
    OllieBeM4
    New Spectator
    8 days ago

    I have the same issue. I have just purchased a ps plus subscribtion, and I says I have purchased the icons pack, but it dos not appear when I go in to Ultimate Team on my PS5

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    8 days ago

    Bit of an odd one Poolaad​ as not seeing other reports of this.

    When you claimed the pack, did you do so on your own account and that is the primary account with an active PS+ membership?

    If you check your purchase history, does it show as purchased?

    Let me know the above and we'll take it from there.

    Darko