This needs to go up the ladder!! They are not giving us what we paid for. We pay $70 for the game plus another $100 for season pass all year and then we still have to grind through these ridiculous challenges to get icons and heroes when they honestly should all be available first kickoff. There is no reason why they should be locked from transferring them between teams prior to kickoff. This is a game we should be able to customize their age, etc… for us to spend this much time and money and ea not acknowledging or providing customer service to help solution this issue is terrible!! If everyone got off their high horses and just boycott the game until they resolve this there would be answers!!!
EA should do better to help solution or atleast acknowledge there is an issue that you are investigating!!
right now no response just means you took our money and ran away with it not cool!!
