Ideas

Big_Jens99's avatar
Big_Jens99
Seasoned Newcomer
5 months ago

Unable to log into ultimate team for 3 days.

I haven’t been able to log into ultimate team for three days now I just get the message that ultimate team is currently unavailable and that I will be returned to the main menu. But when I log into a friends account on my PlayStation it loads right away what is going on?! This is super frustrating as that is the only game mode I play and now I’m going to miss out on rewards and probably the rest of the jogo bonito promo which is beyond frustrating. EA please fix your game. I have tried going on the webapp(which loaded perfectly fine) to make a blank squad and set it as active(a solution I found on Reddit) but that didn’t work. I also checked my ea account and there weren’t any penalties or bans on my account. I’ve restarted my PlayStation multiple times and disconnected and reconnected my wifi still nothing. I uninstalled the game and am currently waiting for it to re download but don’t have high hopes for it. 

12 Comments

  • EA_Hux's avatar
    EA_Hux
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hello,

    Can you go to the companion app and delete your active Squad and try again on the console ?

    If the issue persist, can you try to connect using 4G from your phone so if that fixes it temporarily ?

    Finally, if nothing seem to work, would you mind sharing some additional info:

    • Platform: 
    • Gamertag / Username: 
    • Timestamp (with timezone): 
    • Error message: 
    • What were you doing before seeing this error:
  • DHEY7's avatar
    DHEY7
    New Spectator
    5 months ago

    anything new happens or still stuck with sht ?!