Web/companion app market lock

My companion app as for web app is locked after a long time since the very start of the game I had no other options I’ve completed everything and I was told just keep playing the game and logging in everyday to fc26 through ps5 and companion app and you will be granted access I’ve been told this since September it’s now February. I was in contact with an agent named yash he told me my account was bugged that’s why I don’t have access that a technical team will fix it so I’ve been listening to other advisors telling me to keep playing the game but now it’s bugged I just want my issue resolved asap as I can’t keep rushing home from work to try get a few games in and make sure to log on every single day of the week I am very busy and I’m missing out on a lot due to not having the access