Loss of control after pause – opponent keeps playing (FC 26 bug)

Hello EA Support,

I want to report a serious gameplay bug in EA SPORTS FC 26.

During an online match, after I used the pause menu, I completely lost control of my team when the game resumed. My players stopped responding to any controller input, while my opponent continued to play normally and score goals.

The match was still running (timer and score were active), but I was unable to control my players at all. Re-pausing, reconnecting the controller, and pressing buttons did not fix the issue.

This appears to be a known bug related to pauses or controller synchronization. Because of this bug, I unfairly lost the match.

Details:

Game: EA SPORTS FC 26

Mode: (Rivals / Champions / etc.)

Platform: (PS5 / Xbox / PC)

Approximate time of match: (date & time)

I have attached a screenshot/video showing the issue.

Please investigate this problem and consider compensation if possible, as this loss was caused by a technical bug, not gameplay.

Thank you