[BUG] Created Players Bugs: Missing Names, Duplicates and Player Replacement

Hello EA Team,

I am experiencing several serious bugs in EA SPORTS FC 27 on Xbox Series X (digital version). I have been playing a custom Serie A tournament since September 2026, and I am very concerned about losing this save because of these issues. The problems appeared around November 1, 2026. I had the latest available game update installed. Here is a detailed description of all the issues:

1. Created players lose their names in existing tournament saves

In my older tournament saves, including my long-running Serie A tournament and an older Bundesliga tournament, all user-created players have lost their first and last names. Their names are also missing from their shirts during matches. However:

• Their nationality, age, height and weight are still present.
• - Their attributes, ratings and shirt numbers remain unchanged.
• - Their previous statistics are still visible.
• - Normal, non-created players still display their names correctly.
• - Their names are still present in the global player editor.

Interestingly, when I created a new test tournament (Legia vs Górnik), created players displayed their names normally. Copying an older tournament save into another tournament slot did not fix the problem.

2. Created players have grey arms and legs

All created players have grey arms and legs during matches in tournaments. Players originating from The Grounds also have grey faces. This issue is present even in my new test tournament.

3. Duplicate players from The Grounds

I have discovered multiple duplicate entries of players originating from The Grounds.

• I can see 10 entries in the created player editor.
• - I can see 4 entries in the global squad settings.
• - These are the same players, with identical names and appearances.
• - The only difference between the entries is their shirt numbers.

4. A player appeared in my Roma squad and replaced another player

An unexpected player named Emanuele Oluchukwu appeared in my Roma squad in my existing Serie A tournament. I never created or manually added this player. His details are:

• Name: Emanuele Oluchukwu
• - Nationality: Italian
• - Age: 19
• - Position: RB
• - Shirt number: 13
• - Overall rating: 65

I discovered that he had replaced Lulli, who previously belonged to my Roma squad. Lulli has completely disappeared from the tournament squad, but he still exists in the global FC 27 squad settings. The most concerning part is that Oluchukwu has inherited Lulli's previous appearance statistics: both players have exactly 2 appearances recorded. This makes me suspect that the game may have incorrectly replaced or reassigned a player record inside my tournament save.

5. Timeline and troubleshooting

• October 31, around 00:58: I am certain that created players still displayed their names correctly during a match against Udinese.
• - November 1, around 15:00–16:00: I noticed that their names had disappeared in my older tournament saves.
• - The exact moment when the problems started is unknown.
• - I have the latest game update installed.
• - Restarting the game normally did not resolve the issues.
• - The global player editor still contains the correct names of my created players.

Platform: Xbox Series X

Game: EA SPORTS FC 27

Version: Latest available update installed

Edition: Digital

Why this is important to me:

My Serie A tournament is a long-running save that I have been playing since September 2026. I have invested a lot of time into it and do not want to lose its history, statistics or progress. I would like EA to investigate these issues, especially the missing created-player names and the apparent replacement of Lulli by Emanuele Oluchukwu. I would also like to know whether there is a safe way to restore the original player data and names without damaging or losing my existing tournament save. Please investigate whether these issues are connected to a game update or to a problem with created-player data and tournament saves.

Thank you.