Did not receive Twitch or Youtube rewards
Yesterday, I watched all the stream, from the beginning to the end, but i didn't receive any rewards today when i joined the web app. I have my account linked but somehow it didn't work. A friend of ...
Ideas
EA_Hux
Community Manager
Community ManagerHello everyone.
First, make sure you actually claimed the drop in your Twitch Drops Inventory (YouTube rewards claim automatically but Twitch drops must be clicked manually). You have to claim the objective as well on the Web App.
Also, keep in mind there can sometimes be a delay before rewards sync and show up on your Web App.
If you did claim it and 24 hours have passed, it usually means your console/PC account is linked to a different EA account than the one connected to your streaming platform. To fix or double-check this, please follow these guides to verify your connections:
- EA Connected Account page: Make sure Twitch or Youtube appears as linked
- Twitch Connections settings: Make sure you see Electronic Arts
- YouTube Connected Apps Settings: Electronic Arts should appear there as well
In my case, and the case of many others, we have the rewards in our twitch drops inventory ready to be claimed, but it is asking us to connect our EA accounts. When we connect the account, it doesn't seem to register the connection. Screenshot attached below for reference.
Clicking the refresh circle button after clicking "Connect" and seeing the "Your account is linked" message doesn't seem to do anything and we are still asked to connect our EA account to our twitch account. Even reconnecting to Twitch doesn't seem to be working in this case. I can also see in my EA account settings that my Twitch account is linked, and name matches. This is also the case for the connections page on Twitch.