FC Points Transfer Bug – Only 50 of 18,500 FC Points Transferred

Hello EA team,

I am reporting a bug with the FC Points transfer from FC 26 to FC 27.

I had 18,500 FC Points in FC 26, which I purchased myself. I used the official FC Points transfer option when entering FC 27.

Unfortunately, the transfer did not work correctly. Only 50 FC Points were transferred to FC 27, while the remaining 18,450 FC Points are still visible in my FC 26 account.

I contacted EA Support and the advisor confirmed that the transfer tool is now locked because the transfer is a one-time option. The advisor also escalated my case to the in-game team and told me that the team may investigate a grant/exception for my case.

I am attaching screenshots showing:

• My 18,500 FC Points balance in FC 26.
• The 50 FC Points received in FC 27.
• My conversation with EA Support confirming the failed partial transfer.

Please investigate this issue and, if possible, grant the missing 18,450 FC Points to my FC 27 account.