Ideas

Luket131000's avatar
Luket131000
Seasoned Newcomer
1 month ago

Missing gallery tokens and incorrect total point tracking

I have completed the Ligue 1 McDonalds set in gallery to level C and haven’t received my 35 tokens for doing so could I please have answers to why this has not been credited to my account 

[Title updated by CM. EA_Claus]

18 Comments

  • El-Faraone1999's avatar
    El-Faraone1999
    Seasoned Newcomer
    14 days ago

     

    I completed two separate Gallery sets and met all the required objectives and rank requirements to earn the corresponding Gallery Tokens. However, I have not received any tokens for either set.

    It has been more than 24 hours since I completed the challenges, and the missing rewards have still not been credited to my account.

    I have already contacted EA Support and opened multiple cases, but the issue remains unresolved.

  • DocRemontada's avatar
    DocRemontada
    Rising Adventurer
    11 days ago

    Completing the Gallery TOTW rarity, the summary shows a total score of 179,148,  which is a grade B. When I regrade the set, the score drops down to 170,147. Not sure why the calculations aren't the same?

  • novesimo's avatar
    novesimo
    New Spectator
    11 days ago

    In the albums on ultimate team of fc 27, I can't complete the set of the Ligue 1 McDonald's championship. Although the score is 75090, during the evaluation phase it becomes 73931 by assigning me a D and therefore not allowing me to get the tokens.

    Help me please, i need to do Pato.

  • Gallery is not updateing past the 550k mark on the totw one and it not giveing me the s tier or my 75 gallery token and not even updating my gallery score in general can u sort this please and thank u 

  • Qaxg676's avatar
    Qaxg676
    New Spectator
    11 days ago

    I didn't get gallery tokens even tho I reached certain level

  • So I’ve completed the season 1 rarity in the gallery to a S tier but it keeps glitching me back to tier A. Same as the TOTW rarity got that to A tier and it’s taking me back to Tier B be nice if you could update us on how we get around this to get the tokens. Thank you

  • TartiW's avatar
    TartiW
    New Spectator
    10 days ago

    I have the same for RC Lens did you found a solution ? 

  • EA_Claus's avatar
    EA_Claus
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hello everyone, 

    Thank you for all your reports here.

    We've passed them on to our teams for further review.

    I'll do my best to keep you updated in this thread on any developments.