Missing Hall of FUT: Unleashed Pack Probability – Origins Unleashed Pack

Hello EA Support,

I am reporting a potential issue with the Origins Unleashed Pack in FC 27 Ultimate Team.

I purchased and opened this pack for 75,000 Ultimate Team Coins on November 13, 2026.

I have two screenshots showing a significant discrepancy in the pack probabilities:

• At 6:00 PM GMT on November 13, the pack probabilities did not include Hall of FUT: Unleashed Players.
• At 7:04 PM GMT on the same day, the exact same pack displayed a 4.0% probability of obtaining a Hall of FUT: Unleashed Player.

The Hall of FUT: Unleashed promo was already active when I opened the pack.

I have retained both original screenshots as evidence.

My concern is that I opened the pack while the promo player probability was missing from the displayed pack contents.

I kindly request that EA investigate the pack probability changes and verify whether the correct player pool and probabilities were applied when I opened my pack.

If an error is confirmed, I would like to request compensation.

• I look forward to your response.

Thank you.