Serius Rivals Bug

Serious Rivals Bug – Draws Incorrectly Counted as Losses

Dear EA SPORTS FC Support Team,

I am writing to report a serious and recurring issue in Ultimate Team Division Rivals.

On several occasions, I have experienced matches that were tied, only for my opponent to score an equalizer in the final moments of the game. Despite the match ending in a draw, the result is recorded as a loss on my account.

The most recent incident occurred on November 2, 2026, at approximately 14:14 Portugal time. This is not an isolated incident, as it has happened multiple times.

This issue is extremely frustrating and unacceptable. I have lost valuable Rivals rankings, progress, and weekly rewards because of what appears to be a technical error in the game's result registration system.

I expect EA to investigate this issue thoroughly, including checking the match data and server logs for the affected games.

I also request that EA correct the incorrectly recorded results, restore the Rivals points and progression I have lost, and provide appropriate compensation for the lost rankings and rewards.

I also expect an explanation as to why this issue keeps happening and what is being done to prevent it from recurring.

As a paying customer, I expect the game to register match results accurately and fairly. A technical error should not result in players being unfairly penalized.

I look forward to a meaningful response and a proper resolution to this issue.

Kind regards,