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xVaDeRsEViLx's avatar
xVaDeRsEViLx
New Hotshot
11 months ago

Crashed out with error from game up 6-0 given 0-3 loss

Ok I take pride in my gaming and here is two pics EA one the error report and one the 0-3 loss put on my perfect record now gone because of you bugged game Monthly I was 218 for 218 no losses at all Season was 762 for 762 no losses Please fix this loss I was winning 6-0 soon as I scored the 6th goal I got the error at 8:09am est. I  want this fixed this is your game nothing to do with connection at all. 

Overall record GP 2,182 W 2,174 L 8

Monthly GP 219 W218 L 1 

Season GP 763 W 762 L 1

This is now the 6th time I’ve received loss for your game crashing I want this loss removed please I’m a pre order customer the amount of time and effort I put into my Hut team Record and to get a loss for being up 6-0 soon as I scored the sixth goal I got the error screen pop up. Your fault EA remove my loss reset the game Team 107 

if your not going to fix it I want a full refund plus all my money I spent on packs too your NHL 25 is terrible and so many bugs in it wow in 2025 and game crashes and EA gives you a loss for a game I was up 6-0. 

PSN ID xVaDeRsEViLx 

6 Comments

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    11 months ago

    That error could also be an issue with your PS. Normally, when it's an issue with the game, there is an error message generated by the game. We also are getting very few crashing reports for PS5 users.

    You'll need to contact the retailer the game was purchased from to see if a refund is possible.

    Edit: I mistakenly referenced Xbox when you are on PS.

  • xVaDeRsEViLx's avatar
    xVaDeRsEViLx
    New Hotshot
    11 months ago

    The retailer is EA online preordered purchased I want a email or number to call your game keeps giving me a **bleep** LOSS WJE. I AM WINNING 

  • xVaDeRsEViLx's avatar
    xVaDeRsEViLx
    New Hotshot
    11 months ago

    Where in my post it says I have Xbox EA_Aijo shows right at the bottom PS5 I want a private message to who I can send my report to you this it’s fair to stress your customers with BS like this giving people losses for a game I’m winning. That is pure BAdssdssd your game is not even working properly due you understand stand your product is faulty as hell I play off line mode but I have to be connected to your server to get crashed  out of a game Im winning EA sold us a game that is not working properly explain to me why I get a loss for your **bleep** poor game you made 

  • xVaDeRsEViLx's avatar
    xVaDeRsEViLx
    New Hotshot
    11 months ago

    You put out a product that dose not work properly EA there no problem with my connection at all played games before that game and if you see I posted up the Error message can you have the team look into the error and why do I get a loss when I did not lose our disconnect from the server so why did it crash me out and give me a loss when I’m up 6-0 please don’t say Xbox I m a PS5 ID xVaDeRsEViLx 

  • xVaDeRsEViLx's avatar
    xVaDeRsEViLx
    New Hotshot
    11 months ago

    I’m never buying this game again pure rip off EA give paying customers a loss for your faulty game Don’t cell something that you say is complete but in fact it’s full or bugs in every mode. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Apologies for getting your console wrong. That's on me and thanks for the callout.

    As far as the crash goes, unfortunately, we can't change your record.

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