Ideas

superchimp99's avatar
superchimp99
Seasoned Newcomer
22 days ago

Disconnects at End of HUT Champs Games

Just finished my HUT Champs week with a record of 8-9-3 when it should be 10-8-2. 2 times I won a game and got to the end game screen where it hung like it was loading (with the puck spinning top right corner) and after about 20 seconds it told me I lost connection to EA servers. Keep in mind my internet itself never went out. Upon reentering the game I found myself with a disconnect loss even though both games were completely over. (I had even lost 1 other game where the hang-up still happened at the end and I received no XP etc. afterwards!) Now I am missing out on the promised 91 card after earning it fair and square due to this bug on your end. I think it's only fair that you please give me my rightfully earned 91 Jean Beliveau to make it right and look into fixing this issue that is affecting users all over.

The games where it happened were:

Won against cousinr at 60:00 on 3/10/25
Won against MUG at 76:04 (OT) on 3/10/25
Loss against Nova8230 at 82:40 (OT) on 3/10/25

If any more info is needed please ask.

5 Comments

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 days ago

    We're not able to modify records. If anything changes, we'll provide an update.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 days ago

    This should be addressed in today's update.

  • Happened to me today thought it was my Internet and carried on now I'm 3 and 10 cba to okay the last two cuz I should've gotten like 7 wins 

     

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    20 days ago

    Hi there. This is an issue we're aware of and investigating. Thanks for the report.

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