connectivity

41 Topics

Buffalo 2019-2020 home jersey blue helmet
https://nhluniforms.com/Mobile/Sabres/Sabres16.html looking at this site the helmet isn’t blue but in the game it is
tomton567
3 hours ago Place NHL 25 Bug Reports
15Views
0likes
1Comment
Be a pro needs to be fixed
I'm in the year 2038 on my be a pro save and whenever a conversation with the coach or agent pops up the conversation dose pop up it just dose the animation then freezes in the conversation cut scene I just wanna retire and get my thropy to retire with gold legacy stats but the game won't pop up with the conversation dialog in order to let me to advance passed the conversation EA GET RID OF THE CONVERSATIONS IN BE A PRO NOBODY ASKED FOR THEM NOBODY WANTS THEM GET RID OF THEM OF MAKE THEM OPTIONAL CUZ NOW THAT 480 HOURS I SPENT PLAYING UR GAME HAS NOW BEEN WASTED CUZ I HAVE TO DO BE A PRO ALL OVER AGAIN JUST TO RETIER, I been playing ea NHL games since 2002 if you don't fix this BULL**** then I'll NEVER buy another ea product again
Thesexyman88
3 days ago Place NHL 25 Bug Reports
5Views
0likes
0Comments
Disconnects at End of HUT Champs Games
Just finished my HUT Champs week with a record of 8-9-3 when it should be 10-8-2. 2 times I won a game and got to the end game screen where it hung like it was loading (with the puck spinning top right corner) and after about 20 seconds it told me I lost connection to EA servers. Keep in mind my internet itself never went out. Upon reentering the game I found myself with a disconnect loss even though both games were completely over. (I had even lost 1 other game where the hang-up still happened at the end and I received no XP etc. afterwards!) Now I am missing out on the promised 91 card after earning it fair and square due to this bug on your end. I think it's only fair that you please give me my rightfully earned 91 Jean Beliveau to make it right and look into fixing this issue that is affecting users all over. The games where it happened were: Won against cousinr at 60:00 on 3/10/25 Won against MUG at 76:04 (OT) on 3/10/25 Loss against Nova8230 at 82:40 (OT) on 3/10/25 If any more info is needed please ask.
superchimp99
11 days ago Place NHL 25 Bug Reports
35Views
1like
5Comments
CHEL - Game configuration failed
Game configuration failed . The game suffered a configuration fail. Please try again. Me and my teammate have been suffering of this error for some time now. It is random, and the error pops up as the game starts to load into the game. We mostly play as a group of 4 people or more, so when this kind of error happens the rest of our group leave the game so we can re-queue for a new game, giving us all a very bad experience of the game. Link to our club: https://www.ea.com/fi-fi/games/nhl/nhl-25/pro-clubs/overview?clubId=61988&platform=common-gen5 My teammate sent a request / message of this same issue a week ago, and we were told that the way to resolve the issue was to delete our club (https://www.ea.com/fi-fi/games/nhl/nhl-25/pro-clubs/overview?clubId=22277&platform=common-gen5) which we did. In hes message he referred to this post; The latest match where this error happened is match id of 13722533280441, where our team (Pekan Tangat) faces Usama HC. We had a group of 5 players, and only 3 of us got into the game. So me and my one teammate got the "game conf failed" -error and did not make it into the game. Therefore the rest of group ditching the match and giving us another 0-3 defeat to our name. The player id;s of the players that got the error when loading into the game: 802295888 and 1692714479 So with the advice given, we deleted our initial club (Div 1 club) to create another, which we were fine with as long as the error would be fixed. Now we are in a situation where we have deleted our initial club, but the error persists. So the solution of "deleting the club" wont be an acceptable answer this time, as it seems not to work. I have now provided you with sufficent data to dig into this, giving you the exact match id of when it happened, and who it happened to. I can provide the PSN nicknames of the error victims via PM aswell, if the player id linking to psn names is needed. Im looking forward in hearing more of what causes this, and how we can fix this so that we can get the full experience of the game without having to always worry, when the next configuration error happens again. EA_Aljo
Henkkah1994
26 days ago Place NHL 25 Bug Reports
952Views
4likes
30Comments
WOC game freezes after 1st period
After we complete period 1 in WOC, it freezes after the replays and before the menu comes up. Happened in consecutive games now. Then we disconnect from opponents.
scottysaved
26 days ago Place NHL 25 Bug Reports
7Views
0likes
2Comments
Tick Rate / FPS / Hz /Server Latency
This game needs to be optimized for this generation console. It only runs at 60hz, Valorant that has now been ported to console runs a server update/send and simulation rate of 128hz with a receiving rate of either 60hz or 120hz depending on the user's settings. Even Call of Duty plays 12 player Team Death Match at 60hz server tick rate and has a 120hz mode in the settings for users with compatible hardware. Lastly NHL 25 server algorithm for World of Chel was amazing West and East Coast players had close to 20ms - 30ms difference which made an enjoyable experience to play the game. With this latest update game developers put back a (best game location) and now being from Los Angeles I find most games are now 85ms - 100ms just like every year prior to NHL 25. My Internet Provider has been the same for years and have constantly upgrade my plan when available and service checks to make sure everything is running correctly. The fact is there are more Northeast players than West. The only way fair play works is by removing (best game location) and (region) of the clubs, have a fixed search by the average player location in the que. Which means utilizing the North-Central, Central and South-Central servers.
ONEMANARMY325029
27 days ago Place NHL 25 Bug Reports
8Views
0likes
1Comment
3s GAME UNEXPECTED KICK
For the Millionth time in the last 2 months, I've been kicked unexpectedly from 3s games. I already placed one bug report and was told that it had never been seen before. Something needs to be done. And my player stats, team stats, and teammate stats need to be adjusted for YOUR game's mistakes. I've been playing these games since I was 5 and I never had this problem in previous years. Nor has anyone I play with experienced this. It's not my internet as in every game it's happened. I need someone to know what's going on and help me fix my account and not have to make a new one
Nickeclan
2 months ago Place NHL 25 Bug Reports
40Views
0likes
4Comments
Network connection issue
Everytime I try and login to Madden 25 or NHL 25. I get a notification that I am unable to connect to the EA servers. This has been going on for nearly 2 days now. I’m very frustrated spent a lot of money on these games and now I can’t play them. Any recommendations? I have already my console (Xbox) restarted the game removed it from quick resume Cleared my MAC address changed my ea account password restarted my Xbox still won’t work, any help is appreciated
Sonic_Graham96
2 months ago Place NHL 25 Bug Reports
64Views
0likes
6Comments
Game configuration failed/Failed to retrieve data
Since Sunday 27th October, loading into online games has stopped working. In WOC I constantly get the message "game configuration failed" whenever I am loading into a game no matter which club is used for the session. In other modes, such as versus, I get the message "failed to retrieve data" along with the error code whenever I load into a game. Every single method the web can offer has been tested and the only correlation I can think of is the system update that sony rolled out during Friday 25th October but I did manage to play a few games right after the system update. Nothing in my settings has been changed at all The workaround has been to create both a new PSN and EA-account and it works as normal Platform: PS5 When does the error occur: When loading into any online game What game modes are affected: All online game modes Network Settings: NAT Type 2 - 1000/1000 connection - Wired - Default DNS
Minokin1
2 months ago Place NHL 25 Bug Reports
760Views
2likes
28Comments
Randomly disconnected on a blowout win
We were winning 8-3 and I disconnected but it was a 0-3 loss after. Can we do something about this???
Krabgod
2 months ago Place NHL 25 Bug Reports
10Views
0likes
1Comment

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2019-2020 home jersey blue helmet","conversation":{"__ref":"Conversation:conversation:12081687"},"id":"message:12081687","revisionNum":2,"uid":12081687,"depth":0,"board":{"__ref":"Idea:board:nhl-25-bug-reports-en"},"author":{"__ref":"User:user:5479290"},"metrics":{"__typename":"MessageMetrics","views":15},"postTime":"2025-04-05T07:30:58.860-07:00","lastPublishTime":"2025-04-05T10:51:05.774-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" https://nhluniforms.com/Mobile/Sabres/Sabres16.html looking at this site the helmet isn’t blue but in the game it is 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a pro needs to be fixed","conversation":{"__ref":"Conversation:conversation:12077216"},"id":"message:12077216","revisionNum":1,"uid":12077216,"depth":0,"board":{"__ref":"Idea:board:nhl-25-bug-reports-en"},"author":{"__ref":"User:user:5476970"},"metrics":{"__typename":"MessageMetrics","views":5},"postTime":"2025-04-03T09:11:38.103-07:00","lastPublishTime":"2025-04-03T09:11:38.103-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I'm in the year 2038 on my be a pro save and whenever a conversation with the coach or agent pops up the conversation dose pop up it just dose the animation then freezes in the conversation cut scene I just wanna retire and get my thropy to retire with gold legacy stats but the game won't pop up with the conversation dialog in order to let me to advance passed the conversation EA GET RID OF THE CONVERSATIONS IN BE A PRO NOBODY ASKED FOR THEM NOBODY WANTS THEM GET RID OF THEM OF MAKE THEM OPTIONAL CUZ NOW THAT 480 HOURS I SPENT PLAYING UR GAME HAS NOW BEEN WASTED CUZ I HAVE TO DO BE A PRO ALL OVER AGAIN JUST TO RETIER, I been playing ea NHL games since 2002 if you don't fix this BULL**** then I'll NEVER buy another ea product again ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"754","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11978977":{"__typename":"Conversation","id":"conversation:11978977","topic":{"__typename":"IdeaTopicMessage","uid":11978977},"lastPostingActivityTime":"2025-03-26T14:02:41.381-07:00","solved":false},"User:user:267944":{"__typename":"User","uid":267944,"login":"superchimp99","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-8.svg?time=1721239641000"},"id":"user:267944"},"IdeaTopicMessage:message:11978977":{"__typename":"IdeaTopicMessage","subject":"Disconnects at End of HUT Champs Games","conversation":{"__ref":"Conversation:conversation:11978977"},"id":"message:11978977","revisionNum":1,"uid":11978977,"depth":0,"board":{"__ref":"Idea:board:nhl-25-bug-reports-en"},"author":{"__ref":"User:user:267944"},"metrics":{"__typename":"MessageMetrics","views":35},"postTime":"2025-03-10T00:47:13.895-07:00","lastPublishTime":"2025-03-10T00:47:13.895-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Just finished my HUT Champs week with a record of 8-9-3 when it should be 10-8-2. 2 times I won a game and got to the end game screen where it hung like it was loading (with the puck spinning top right corner) and after about 20 seconds it told me I lost connection to EA servers. Keep in mind my internet itself never went out. Upon reentering the game I found myself with a disconnect loss even though both games were completely over. (I had even lost 1 other game where the hang-up still happened at the end and I received no XP etc. afterwards!) Now I am missing out on the promised 91 card after earning it fair and square due to this bug on your end. I think it's only fair that you please give me my rightfully earned 91 Jean Beliveau to make it right and look into fixing this issue that is affecting users all over. The games where it happened were: Won against cousinr at 60:00 on 3/10/25 Won against MUG at 76:04 (OT) on 3/10/25 Loss against Nova8230 at 82:40 (OT) on 3/10/25 If any more info is needed please ask. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1038","kudosSumWeight":1,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5011978":{"__typename":"Conversation","id":"conversation:5011978","topic":{"__typename":"IdeaTopicMessage","uid":5011978},"lastPostingActivityTime":"2025-03-11T10:08:14.036-07:00","solved":false},"User:user:279925":{"__typename":"User","uid":279925,"login":"Henkkah1994","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-1.svg?time=1721239493000"},"id":"user:279925"},"IdeaTopicMessage:message:5011978":{"__typename":"IdeaTopicMessage","subject":"CHEL - Game configuration failed","conversation":{"__ref":"Conversation:conversation:5011978"},"id":"message:5011978","revisionNum":1,"uid":5011978,"depth":0,"board":{"__ref":"Idea:board:nhl-25-bug-reports-en"},"author":{"__ref":"User:user:279925"},"metrics":{"__typename":"MessageMetrics","views":952},"postTime":"2024-11-09T02:41:19.182-08:00","lastPublishTime":"2024-11-09T02:41:19.182-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Game configuration failed . The game suffered a configuration fail. Please try again. Me and my teammate have been suffering of this error for some time now. It is random, and the error pops up as the game starts to load into the game. We mostly play as a group of 4 people or more, so when this kind of error happens the rest of our group leave the game so we can re-queue for a new game, giving us all a very bad experience of the game. Link to our club: https://www.ea.com/fi-fi/games/nhl/nhl-25/pro-clubs/overview?clubId=61988&platform=common-gen5 My teammate sent a request / message of this same issue a week ago, and we were told that the way to resolve the issue was to delete our club (https://www.ea.com/fi-fi/games/nhl/nhl-25/pro-clubs/overview?clubId=22277&platform=common-gen5) which we did. In hes message he referred to this post; The latest match where this error happened is match id of 13722533280441, where our team (Pekan Tangat) faces Usama HC. We had a group of 5 players, and only 3 of us got into the game. So me and my one teammate got the \"game conf failed\" -error and did not make it into the game. Therefore the rest of group ditching the match and giving us another 0-3 defeat to our name. The player id;s of the players that got the error when loading into the game: 802295888 and 1692714479 So with the advice given, we deleted our initial club (Div 1 club) to create another, which we were fine with as long as the error would be fixed. Now we are in a situation where we have deleted our initial club, but the error persists. So the solution of \"deleting the club\" wont be an acceptable answer this time, as it seems not to work. I have now provided you with sufficent data to dig into this, giving you the exact match id of when it happened, and who it happened to. I can provide the PSN nicknames of the error victims via PM aswell, if the player id linking to psn names is needed. Im looking forward in hearing more of what causes this, and how we can fix this so that we can get the full experience of the game without having to always worry, when the next configuration error happens again. EA_Aljo ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2183","kudosSumWeight":4,"repliesCount":30,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11978492":{"__typename":"Conversation","id":"conversation:11978492","topic":{"__typename":"IdeaTopicMessage","uid":11978492},"lastPostingActivityTime":"2025-03-11T07:13:21.586-07:00","solved":false},"User:user:259855":{"__typename":"User","uid":259855,"login":"scottysaved","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-11.svg?time=1721239713000"},"id":"user:259855"},"IdeaTopicMessage:message:11978492":{"__typename":"IdeaTopicMessage","subject":"WOC game freezes after 1st period","conversation":{"__ref":"Conversation:conversation:11978492"},"id":"message:11978492","revisionNum":1,"uid":11978492,"depth":0,"board":{"__ref":"Idea:board:nhl-25-bug-reports-en"},"author":{"__ref":"User:user:259855"},"metrics":{"__typename":"MessageMetrics","views":7},"postTime":"2025-03-09T17:16:17.557-07:00","lastPublishTime":"2025-03-09T17:16:17.557-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" After we complete period 1 in WOC, it freezes after the replays and before the menu comes up. Happened in consecutive games now. Then we disconnect from opponents. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"165","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11967927":{"__typename":"Conversation","id":"conversation:11967927","topic":{"__typename":"IdeaTopicMessage","uid":11967927},"lastPostingActivityTime":"2025-03-09T22:56:51.177-07:00","solved":false},"User:user:5392059":{"__typename":"User","uid":5392059,"login":"ONEMANARMY325029","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-2.svg?time=1721239509000"},"id":"user:5392059"},"IdeaTopicMessage:message:11967927":{"__typename":"IdeaTopicMessage","subject":"Tick Rate / FPS / Hz /Server Latency","conversation":{"__ref":"Conversation:conversation:11967927"},"id":"message:11967927","revisionNum":1,"uid":11967927,"depth":0,"board":{"__ref":"Idea:board:nhl-25-bug-reports-en"},"author":{"__ref":"User:user:5392059"},"metrics":{"__typename":"MessageMetrics","views":8},"postTime":"2025-03-06T14:40:00.650-08:00","lastPublishTime":"2025-03-06T14:40:00.650-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" This game needs to be optimized for this generation console. It only runs at 60hz, Valorant that has now been ported to console runs a server update/send and simulation rate of 128hz with a receiving rate of either 60hz or 120hz depending on the user's settings. Even Call of Duty plays 12 player Team Death Match at 60hz server tick rate and has a 120hz mode in the settings for users with compatible hardware. Lastly NHL 25 server algorithm for World of Chel was amazing West and East Coast players had close to 20ms - 30ms difference which made an enjoyable experience to play the game. With this latest update game developers put back a (best game location) and now being from Los Angeles I find most games are now 85ms - 100ms just like every year prior to NHL 25. My Internet Provider has been the same for years and have constantly upgrade my plan when available and service checks to make sure everything is running correctly. The fact is there are more Northeast players than West. The only way fair play works is by removing (best game location) and (region) of the clubs, have a fixed search by the average player location in the que. Which means utilizing the North-Central, Central and South-Central servers. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1235","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5050030":{"__typename":"Conversation","id":"conversation:5050030","topic":{"__typename":"IdeaTopicMessage","uid":5050030},"lastPostingActivityTime":"2025-02-28T23:14:25.950-08:00","solved":false},"User:user:294694":{"__typename":"User","uid":294694,"login":"Nickeclan","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-2.svg?time=1721239509000"},"id":"user:294694"},"IdeaTopicMessage:message:5050030":{"__typename":"IdeaTopicMessage","subject":"3s GAME UNEXPECTED KICK","conversation":{"__ref":"Conversation:conversation:5050030"},"id":"message:5050030","revisionNum":1,"uid":5050030,"depth":0,"board":{"__ref":"Idea:board:nhl-25-bug-reports-en"},"author":{"__ref":"User:user:294694"},"metrics":{"__typename":"MessageMetrics","views":40},"postTime":"2025-01-11T00:20:10.317-08:00","lastPublishTime":"2025-01-11T00:20:10.317-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" For the Millionth time in the last 2 months, I've been kicked unexpectedly from 3s games. I already placed one bug report and was told that it had never been seen before. Something needs to be done. And my player stats, team stats, and teammate stats need to be adjusted for YOUR game's mistakes. I've been playing these games since I was 5 and I never had this problem in previous years. Nor has anyone I play with experienced this. It's not my internet as in every game it's happened. I need someone to know what's going on and help me fix my account and not have to make a new one ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"594","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11923560":{"__typename":"Conversation","id":"conversation:11923560","topic":{"__typename":"IdeaTopicMessage","uid":11923560},"lastPostingActivityTime":"2025-02-28T07:32:06.083-08:00","solved":false},"User:user:5361973":{"__typename":"User","uid":5361973,"login":"Sonic_Graham96","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/custom/swgoh_08-1735829743146.png?time=1735829754000"},"id":"user:5361973"},"IdeaTopicMessage:message:11923560":{"__typename":"IdeaTopicMessage","subject":"Network connection issue","conversation":{"__ref":"Conversation:conversation:11923560"},"id":"message:11923560","revisionNum":2,"uid":11923560,"depth":0,"board":{"__ref":"Idea:board:nhl-25-bug-reports-en"},"author":{"__ref":"User:user:5361973"},"metrics":{"__typename":"MessageMetrics","views":64},"postTime":"2025-02-23T10:11:50.654-08:00","lastPublishTime":"2025-02-23T10:12:59.958-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Everytime I try and login to Madden 25 or NHL 25. I get a notification that I am unable to connect to the EA servers. This has been going on for nearly 2 days now. I’m very frustrated spent a lot of money on these games and now I can’t play them. Any recommendations? I have already my console (Xbox) restarted the game removed it from quick resume Cleared my MAC address changed my ea account password restarted my Xbox still won’t work, any help is appreciated ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"522","kudosSumWeight":0,"repliesCount":6,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5002297":{"__typename":"Conversation","id":"conversation:5002297","topic":{"__typename":"IdeaTopicMessage","uid":5002297},"lastPostingActivityTime":"2025-02-24T16:26:01.832-08:00","solved":false},"User:user:273657":{"__typename":"User","uid":273657,"login":"Minokin1","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-12.svg?time=1721239731000"},"id":"user:273657"},"IdeaTopicMessage:message:5002297":{"__typename":"IdeaTopicMessage","subject":"Game configuration failed/Failed to retrieve data","conversation":{"__ref":"Conversation:conversation:5002297"},"id":"message:5002297","revisionNum":1,"uid":5002297,"depth":0,"board":{"__ref":"Idea:board:nhl-25-bug-reports-en"},"author":{"__ref":"User:user:273657"},"metrics":{"__typename":"MessageMetrics","views":760},"postTime":"2024-10-30T14:25:16.514-07:00","lastPublishTime":"2024-10-30T14:25:16.514-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Since Sunday 27th October, loading into online games has stopped working. In WOC I constantly get the message \"game configuration failed\" whenever I am loading into a game no matter which club is used for the session. In other modes, such as versus, I get the message \"failed to retrieve data\" along with the error code whenever I load into a game. Every single method the web can offer has been tested and the only correlation I can think of is the system update that sony rolled out during Friday 25th October but I did manage to play a few games right after the system update. Nothing in my settings has been changed at all The workaround has been to create both a new PSN and EA-account and it works as normal Platform: PS5 When does the error occur: When loading into any online game What game modes are affected: All online game modes Network Settings: NAT Type 2 - 1000/1000 connection - Wired - Default DNS ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"921","kudosSumWeight":2,"repliesCount":28,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11919812":{"__typename":"Conversation","id":"conversation:11919812","topic":{"__typename":"IdeaTopicMessage","uid":11919812},"lastPostingActivityTime":"2025-02-24T12:55:11.455-08:00","solved":false},"User:user:5359638":{"__typename":"User","uid":5359638,"login":"Krabgod","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-8.svg?time=1721239641000"},"id":"user:5359638"},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMTkxOTgxMi02UnZaWkw?revision=1\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMTkxOTgxMi02UnZaWkw?revision=1","title":"IMG_7370.jpeg","associationType":"BODY","width":4032,"height":3024,"altText":""},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMTkxOTgxMi1RbWlJczU?revision=1\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMTkxOTgxMi1RbWlJczU?revision=1","title":"IMG_7374.png","associationType":"BODY","width":2532,"height":1170,"altText":""},"IdeaTopicMessage:message:11919812":{"__typename":"IdeaTopicMessage","subject":"Randomly disconnected on a blowout win","conversation":{"__ref":"Conversation:conversation:11919812"},"id":"message:11919812","revisionNum":1,"uid":11919812,"depth":0,"board":{"__ref":"Idea:board:nhl-25-bug-reports-en"},"author":{"__ref":"User:user:5359638"},"metrics":{"__typename":"MessageMetrics","views":10},"postTime":"2025-02-21T21:16:33.523-08:00","lastPublishTime":"2025-02-21T21:16:33.523-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" We were winning 8-3 and I disconnected but it was a 0-3 loss after. Can we do something about this??? 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