Ideas

Nickeclan's avatar
Nickeclan
Seasoned Newcomer
28 days ago
Status:
New

getting kicked from a 3s game

Almost every 3s game I load into I unexpectedly crash out and get sent to the main game lobby. This has been happening to me since the beginning of the game in October. I'm the only person in my squad that this ever affects. My wifi connection is fine and this happens every day that I play this game.

All THREE video clips included are from the same day December 6th 2024. As you can see I have 13ms - 17ms ping and I should not be disconnecting

 

We also matched the same team twice and gave them two free wins because if this

My team also should not be docked with a loss and the other team with a win. The amount of game time lost from this is insane and disappointing

connectivity
crashing
playstation
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    28 days ago

    HI there. Are you able to play on a different account without error? Normally, I see someone getting either a failed to retrieve data or game configuration error in this situation. Interesting yours is the unexpected error.

  • Nickeclan's avatar
    Nickeclan
    Seasoned Newcomer
    28 days ago

    No. Haven't tried that yet. it just gets frustrating when my EASHL team is consistently getting docked with a loss because I'm disconnecting from the game for no reason. It also seems that I have this issue more in the evenings

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      25 days ago

      Hi there. Disconnects are normally caused by an issue with your connection. Are you playing on a wireless connection or are you wired?

      • Nickeclan's avatar
        Nickeclan
        Seasoned Newcomer
        25 days ago

         I'm playing on a wireless connection but also have the same issue when wired. When I have connection issues I get disconnected from the EA servers not whats happening

  • Nickeclan's avatar
    Nickeclan
    Seasoned Newcomer
    21 days ago

    Can anything be done? This is getting insanely annoying, and I've been playing NHL games since I was 5. I don't know what to do unless there's a way to save my stats and leave the team. As well as severely affecting my team's rank and my own. Especially in Club Finals.

    Do I need to re-download the game on my PS5 console or will that affect my team stats as well?

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      21 days ago

      Have you tried playing on a different account? So far, that is the only option when leaving the club doesn't help

      • Chado303's avatar
        Chado303
        New Spectator
        16 days ago

        Hello, I have been having the same problem. Im on the series X, how would I play on another acct without buying the game again. 

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