Tried everything to fix the issue and it still freezes when in CHEL or even customizing my character. Anyone know the actual fix for this
Ideas
EA_Aljo
Community Manager
Community ManagerCan you tell me what you've tried so far to fix this?
rebooted to factory settings, deleted the game and reinstall, everything that is out there on youtube, rebooted modem and router, though this is the only game there is the issue. have a wired connection and it still is doing it.
- EA_Aljo
Without knowing everything you've tried, we'll need to go through troubleshooting. Are you on a Series X or S? Also, is your console in a well ventilated area with the vents free of debris?
series s and the xbox has been in a well ventilated area. just started out of no where
- EA_Aljo
Does your console have any dust and debris in the vents?
Unfortunately, we haven't been able to find out exactly what is causing this for some of you. Have you tried using a different account to see if it still occurs?