Ideas

harbsway's avatar
harbsway
New Spectator
3 months ago

Bought the 2026 bundle and didn’t get all items

I don’t know why but when I held the button to get the 2026 bundle in the item shop it went through with the purchase but somehow it glitched and didn’t give me all the items but took my 500 sv bucks.
Im afraid that if I try to buy it again it will charge me another 500 for the rest of the bundle, I don’t know what to do about it.

7 Comments

  • caeczr's avatar
    caeczr
    Seasoned Newcomer
    3 months ago

    I purchased the 2026 bundle as it seemed to be on sale for 500 SV bucks. Initially it seemed like a bug as I received half the items and my number of bucks stayed the same. Thinking I would get the rest of the items I purchased it again but was charged multiple times for the same thing.

  • KingOfTexas23's avatar
    KingOfTexas23
    Seasoned Newcomer
    2 months ago

    Bought the 2026 countdown bundle. Didn’t get all the items in the bundle so I accidentally bought it twice and got charged again. Cost me 1000 San van bucks instead of 500 as advertised. Anything I can do to fix it?

  • rorrt4444's avatar
    rorrt4444
    New Spectator
    2 months ago

    No the devs don’t care the best thing you could do is call the bank and tell them a fraudulent charge has been made. Get your money back for the SVB!

  • JulianM59's avatar
    JulianM59
    New Spectator
    2 months ago

    This happened to me and I’m still waiting for a response from EA on how we can resolve this. 

  • Thanks for bringing this to our attention.

    We're currently investigating and working on getting the overspent SVB back to affected users as soon as we can.

     

    In relation to not receiving all the items - Can you check in skater/profile customization for those specific items? The checkmarks not displaying within the store's bundle after purchasing is apart of this bug.

  • OverclockdToastr's avatar
    OverclockdToastr
    Icon for Skate Team rankSkate Team
    2 months ago

    Looping around from the other thread (which has the same posters):

    We're currently investigating and working on getting the overspent SVB back to affected users as soon as we can.

    In relation to not receiving all the items - Can you check in skater/profile customization for those specific items? The checkmarks not displaying within the store's bundle after purchasing is apart of this bug.

    Bought the 2026 bundle and didn’t get all items | EA Forums - 13045032

  • KingOfTexas23's avatar
    KingOfTexas23
    Seasoned Newcomer
    2 months ago

    Issue has been fixed and received my svb back! Thank you!