On June 6th 2026 I purchased the Dem Bones Deluxe pack for 73.44 CAD on the EA web store and when I log on to the game there were no signs of any items being claimed. I check my inventory and see tha...
Ideas
EA_cuervo
Community Manager
Community ManagerHey SAVAGERY919 & PicantesauceArts, I'm really sorry to hear about that.
Just to clarify, you both purchased the Dem Bones Deluxe pack from the web store, correct? When making this purchase, were you logged in with the EA account that is currently linked to your PSN/Xbox account? You can check if the accounts are properly connected here: Connected Accounts
Also bought dem bones deluxe but got all items except for the skatepass so I accidentally bought it with the 5000 SVBs given in that pack. Would love a 1000 SVB refund for all of us that did this
I did not purchase the pack from the web store. I purchased it in game through the steam platform. My funds in the steam wallet were taken out. I received an error message that read, "Error, failed to purchase." My steam account is connected to my EA account.
Yes my ea account is connected to my psn I’ve made many purchases before from the web store this was my first encounter with a issue like this
