Ideas

Fulesrucker's avatar
Fulesrucker
New Spectator
10 days ago
Status:
Reviewed

Double Charge for Episode Pass – Need Help

Hi,
I bought the Episode Pass today in the EA app on PC and paid with PayPal. The payment went through twice, so I’ve been charged twice for the same purchase. I received two payment confirmation emails from PayPal, but only one purchase confirmation email from EA.

I don’t want to open a PayPal dispute since I’ve seen other players mention it can risk an account ban. I just want to make sure this gets sorted the right way.

I would really appreciate it if someone from EA could get in contact with me to resolve this duplicate charge.

Thanks in advance!

pc

5 Comments

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    9 days ago
    Status changed:
    New
    to
    Reviewed

    Did you create an in-game support ticket?

  • Fulesrucker's avatar
    Fulesrucker
    New Spectator
    9 days ago

    Hey there Gunner. I did not as my guild mates told me to use the forum first. Do you want me to open one?

  • Fulesrucker's avatar
    Fulesrucker
    New Spectator
    4 days ago

    Hi EA_Gunner​  ,

    Just following up on this since I haven’t heard back yet. Could you please confirm whether I should open an in-game support ticket for the duplicate charge, or if this can be handled here on the forum?

    I just want to make sure I’m going through the correct channel so this gets resolved properly.

    Thanks again for your help!

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