Hello, I pre-ordered the Ultimate Edition of EA SPORTS FC 26 on July 17th, 2025.
I even already received the pre-order bonuses inside EA SPORTS FC 25 (I opened my packs), which clearly proves that the purchase was recognized by the system.
However, today at launch, in the Microsoft Store my order history shows “Payment failed”, and the game is not unlocked on my account.
This is a very serious issue, because EA already delivered my pre-order content in FC 25, but Microsoft did not unlock the license for the game.
I urgently need you to:
- Validate that my pre-order was made (the bonuses already received in FC 25 are proof).
- Fix my account so I can access the game immediately.
- Ensure I still receive all the pre-order bonuses that I am entitled to.
I have screenshots of the order history and also proof from
