Ideas
EA_UltraSlide
EA QV Team
22 days agoStatus changed:
Needs Info
to Resolved
Thanks for providing your ally code.
From what I can see, you purchased the below:
- CUP Lightspeed Bundle on April 2nd at 16:04:08 UTC
- CUP Lightspeed Bundle 2 (II) on April 4th at 05:19:30 UTC
- Ewok Scout Lightspeed Bundle on April 4th at 05:20:21 UTC
I did not see any mention of an Ugnaught Lightspeed bundle in your transaction history, which leads me to believe that this may have been an accidental purchase. The screenshot you provided from support also mentions that they did confirm the purchase of any Ugnaught LSB.
I would recommend reaching out to support again, and seeing if they could help you with an accidental purchase of the CUP Lightspeed Bundle 2, as I am unable to help in this regard - https://help.ea.com/en/articles/star-wars/star-wars-galaxy-heroes/get-help/
Marking as Resolved as there is no further action that can be taken here.
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