JKCK bundle issue

I bought the JKCK bundle and the payment went through fine. When I opened the game the bundle was there but when I clicked claim it said that there was an error and it gave me 7,300 crystals instead of the bundle. I let it sit for a day to see if just needed time to process but nothing ever happened so I tried to refund the purchase and got nothing back. 

Ally Code: 366-287-843