Subject: Ongoing Missing Web Store Purchases and Lack of Support Resolution
I am posting this in hopes of bringing attention to an issue that has affected my account multiple times.
I have made purchases through the Star Wars: Galaxy of Heroes Web Store and have not received all of the items included in the bundles I purchased. This is not the first time this has happened. In the past, I chose to let it go, but after experiencing the issue again and being unable to obtain a resolution through customer support, I feel compelled to raise the issue publicly.
I have retained documentation of my purchases, including receipts, order confirmations, screenshots, and my support correspondence. Despite providing evidence, I have been informed that support will not provide further assistance, leaving me without the items I paid for.
I am simply asking for the products I purchased to be delivered or for an equivalent resolution. I believe paying customers should receive the full contents of the offers they purchase, and when issues occur, there should be a meaningful process to correct them.
By my calculations I should have 9 more Era Levels than I currently have.
If other players have experienced similar problems with missing Web Store purchases or have found a successful method of escalation beyond standard support, I would appreciate hearing about your experiences.
Thank you for taking the time to read this.
