Ideas

Diamond60's avatar
Diamond60
Seasoned Traveler
3 months ago
Status:
Troubleshooting

Unable to log in on Android

Every time I open the app and select my Google Play account it then pops up with Connection Lost: Your session has expired. message. I've tried uninstalling the app and rebooting my phone but no change. I am able to get into other games that use Google Play account.

19 Comments

  • Same problem since yesterday's update. Tried all the above troubleshooting, nothing works. Because you broke something in the game. Please fix.

  • Diamond60's avatar
    Diamond60
    Seasoned Traveler
    3 months ago

    Signing in with EA Connect did not work for me either.

    What finally worked for me was when asked whether to 'Play as guest' or 'Sign in to Google Play' I selected 'Play as guest' but surprisingly got into the game with my Google Play account. Haven't had the issue re-occur since.

  • H0n0urdend's avatar
    H0n0urdend
    Seasoned Newcomer
    3 months ago

    I've tried all this as well and no dice, it was working fine for me the past few days and has just bit the dust as of today 

     

  • sharkguto's avatar
    sharkguto
    Seasoned Newcomer
    2 months ago

    Same issue here. Not able to login in using samsung s22 ultra

  • Anyone from CG? This is unacceptable,  I am a spending player who would like to continue to play and spend... is this something that trigger your Dev team?

    When there is any issue on Google Pay or IOS store, you usually work very hard to fix it.... 

     

     

  • No matter what I do, I cannot get past this screen.  Been happening for over 24 hours.  I've tried resetting app, resetting phone, hard booting phone, clearing app cache, and uninstall/reinstall.

    Something is amiss with my account. Trying to login via google account.

    I can access we store fine, but can no longer access game.

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