Zeta amplifier cache empty create

This is the original clip that shows I started with 22 Zetas and after my interaction with the package I still have 22 Zetas. Prove that I did not receive them (Purchased on April 9, 2026 3:33 PM). That same thing happened with the first Zeta Amplifier Cache I purchased on Apr 7, 2026 3:48 PM, but sadly I was not able to capture a clip for that one and the only difference was that I receive an empty crate with no Zetas or Crystals. I also bought a $5 crystal pack and did not receive that one either. All of these transactions have already gone through as shown in the receipt I will attach to this post. EA Help on the App was not very  helpful and they already drop my case because in their end it shows I received my purchases but I don’t think they know what was in them or that I did not receive what was promise in these packs. Thank you for taking a look at this issue and hope it can get solve soon.

https://youtu.be/RzO7g9Ku1BU?si=_JkZIwfXODyj3Bbn