“Online Connection is Required”

Online rewards for the “Nature’s Calling” Event cannot be claimed from the opening menu or in game. I keep getting the messaged saying “Online Connection is Required. Please go online and save your Event progress and receive rewards”. Very frustrating since there are less than 7 days to complete the event. Also the Gallery shows No Results when looking up lots, households, etc that other simmers have made, basically any form of online is unavailable. PS4 Console player, No mods or CC.