I play on the newest Xbox and All of my photos are black and have been for a few weeks. These are family photos that I have had for years and now are all gone. There is nothing I can do to restore the photos and sims is stating this issue is “fixed” when it is not. The recent update did nothing. Not playing sims anymore until I get my photos recovered. My sister plays on her Xbox and the same thing happened to her as well. Very disappointing.
Unfortunately, I believe the new update is fixing the issue causing photos to turn black. I don't think they're able to restore photos/paintings that have turned black, as they're essentially lost to the void/deleted.
The only fix I've heard of to restore them, is to recover an old save file before your pictures turned, and then shove them in an inventory, or save, then exit to main menu (I believe), unfortunately I'm pretty sure pc players are only able to do that.
I fully understand though, when Growing Together came out, I shoved a while bunch of photos into a box and they all turned black. Incredibly stupid and frustrating..
