Sul Sul, Simmers!
Today, we’re sharing a meaningful change to how The Sims 4 team tracks and communicates player reported issues and their current status on the EA Forums. Based on community feedback and our commitment to transparency, we recognized that our previous forum bug-tracking approach wasn’t always as clear as it could be. For players, it could be difficult to tell whether an issue had been acknowledged, was under investigation, or was actively being worked on.
This update improves how issue status is communicated, making it easier to follow progress and understand where things stand as feedback moves through the team.
What’s Changing?
Our new approach introduces clearer, more consistent bug statuses that better reflect what’s actually happening behind the scenes. Statuses are now more descriptive and purpose-driven, providing meaningful insight into where an issue currently stands.
Clearer communication also helps set better expectations. When an issue is marked as under investigation, validating report, or verified, that status should actually mean something specific and reliable.
Statuses and Definitions
- New - Newly created threads default to this state.
- Reviewed - Has been checked by EA Forums staff or Community Superuser Program members and deemed as something that is potentially a legitimate bug, rather than hardware or mod related issues.
- Validating Report - This issue is being looked into by Maxis QA to see if it is a reproducible bug.
- Needs More Info - We need more information from the community to continue investigating this issue.
- Verified - This issue has been confirmed/reproducible by Maxis QA and is awaiting work to be done by the development team.
- Under Investigation - This issue is actively being worked on by Maxis' Dev team.
- Validating Fix - A fix has been attempted, and is being tested internally.
- Upcoming Fix - This issue has a fix that has passed internal testing and is awaiting an appropriate future Base Game update to be delivered to players.
- Fixed - This issue has been resolved.
In the sidebar widget on the Bug forum, you’ll see:
- Validating Report
- Needs More Info
- Under Investigation
- Upcoming Fix
- Fixed
For players who actively follow bug threads or contribute reports, this update should make it easier to:
- Understand whether an issue has been seen and acknowledged
- Distinguish between issues being worked on now versus those planned for later
- Feel more confident that reports are reaching the right teams
While this update is a significant step forward, it’s not the finish line! We’ll continue refining how we communicate based on feedback and use of the new system.
Thank you for continuing to help us improve The Sims 4.
