Can’t access any of my lots/households

I had to download the update (Aug 19) in order to access my game… (I saw people saying they play offline but I’m not sure how to do that)

it loads to get into the game but once I click on any of my lots it immediately kicks me out after a 15-20secs on loading screen. It won’t load any of my lots/households so the game is unplayable. Please fix EA!!!!