Forum Discussion

Seasoned Traveler

Re: Pack Selection Technical Issues and Feedback Thread

Can`t turn on the fresh pack in the new menu.
Just bought fresh kits Essential Glam and Grunge Mudrum, and there are no options to turn them on.
The game just keeps saying that packs are not available. But in the interface of the store, it knows I own them.
I have mods, but none of them should affect this aspect.
New Items and CAS objects are also missing in my game.
Several game reloads, reload to view all Packs option, and cleaning cash files are not helpful.

3 Replies

MavkaStepova
Seasoned Traveler
7 months ago
Cleaning all mods out doesn`t help. Kit`s just not appearing as available for play. But they are marked as owned in the collection interface.
Repairing files was performed on a clean game without mods or saves; 57 files needed repair. Somehow, the delivery through Steam failed (the packs were uploaded after the claim as usual).
The second one helped. Kits work after adding saves and mods.
EA_Cade
The Sims Team
7 months ago
Heya MavkaStepova

Could you let me know what you mean by "The second one helped. Kits work after adding saves and mods."?

We're trying to file a bug for this issue and need to know how exactly you ran into / resolved this issue.

Thanks!
MavkaStepova
Seasoned Traveler
6 months ago
Hi!
Thanks for your attention.
As far as I can tell, the last update corrupted the files somehow.
As a result, I wasn`t able to manage packs in the new menu, but didn`t notice any other issues (only a couple of crashes, but it happens with mods). The problem was happening regardless do I have active mods or not, I did verify this.

The option to repair game files through Steam game options helped.
57 files needed repair. After this, everything works fine.