dead sim pic not showing on portrait

My sim has died and three other Aswell and I have done everything like this on the attachment I'm showing and their faces wont show like its just blank.

I have some mods installed I have cleared my EA file in documents I had my mods out my mods folder I have repaired my game I have disabled some Ep packs like for rent and my fist pet stuff and one other stuff pack I have played the game with all the Ep installed and it still happened