Ideas

rebeccaleighton's avatar
rebeccaleighton
Seasoned Novice
8 days ago
Status:
Needs Info

Frozen game/menu after ad

I'm yet again having the issue where the full-screen splash ads for packs that I already own freeze the game and make it unplayable.

This is incredibly frustrating and it has been going on - and a fairly common issue - ever since these full-screen splash ads were added to the game. I shouldn't need mods to simply be able to load into the game, and after the last update even mods can't fix it.

You've now even got creators EA has partnered with for packs in the past unable to get into their own games due to this.

If EA can't get the splash ads to stop freezing the game for all players, they need to either turn them off or let us turn them off.

I buy all the packs, but I won't be for much longer if being able to play the game on any given day keeps being a lottery due to the broken splash ads.

Edit By Crinrict: Adjusted Title fit migrated bug report: [ARCHIVED] Ads Not Dismissible | EA Forums - 11725195 

freezing

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  • salamisandals's avatar
    salamisandals
    New Spectator
    3 days ago

    Same thing has been happening to me, if I try to exit out of the ad without viewing it it makes the whole screen dark and unplayable, the only way to get out is to force quit. I realized if I view the ad (for example if it's an ad for the time travel quest thing, I have to click it and go to the quest or whatever), then I can close out without it greying out my screen, but if I try to close the ad without interacting with it, only a full restart will work.

  • LyxaOmaris's avatar
    LyxaOmaris
    Seasoned Scout
    2 days ago
    Example of grey screen w/game version

    I'm playing the Deluxe Version with all EPs, GPs and SPs. It's easier to list the kits I don't have: Business Chic, Refined Living Room, Casanova Cave, Sweet Slumber Party, Party Essentials, Urban Homage, Goth Galore, Poolside Splash, Simtimates Collection, First Fits, Moonlight Chic, Carnaval Streetwear, Modern Menswear, Incheon Arrivals. Game version is latest: 1.113.291.1020

  • JoePaul86's avatar
    JoePaul86
    Seasoned Newcomer
    2 days ago

    I am having the same thing happen all mods removed and it still happens. Since the update everything has been completely broken I'm lucky if I spend 2 hour trying to get into the game only to get in and play for an hour because I'm so frustrated. PLEASE EA FIX THIS WE PAY $100 OF DOLLARS!

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