Ideas

Mvkiya's avatar
Mvkiya
New Spectator
4 months ago
Status:
Resolved

Game crashes when exiting CAS

I took all my mods out and it still crashes during the loading screen, my game as also crashed while loading onto different lots

4 Comments

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  • Status changed:
    New
    to
    Troubleshooting

    Try the following

    • Close the game
    • Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
    • Repair the game
    • Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry. 
    • Start a new save game
    • Check if you still have the error
    • Report back with your results for further steps on how to get your stuff back.

     

  • therealtacomama's avatar
    therealtacomama
    Rising Veteran
    4 months ago

    I'm having the same issue and I followed these steps and it's still happening. Also deleted the cache. NO mods are in the file folder.

    I have a fairly good computer and I updated my drivers and yup, still can't use CAS without it crashing upon exit.

  • Could you post your Computer's DxDiag?

    - Press Windows-Key + R
    - Type: DxDiag
    - Click on Save all Information.
    - Attach the Text File to your post

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