Issue with for rent pack

I use PC, I have CC and mods, but have turn them off to see if it resolves the issue. I have already scoured this forum for a solution and I see I'm not the only one dealing with this issue.

Whenever a problem arises with my tenants (I have 5 tenants) I immediately go to them and solve the issue. But instead of it saying I resolved it, it says that either the tenant has figured it out on their own or that I have failed to see to the complaint and my rating goes down, even if I finish it within one in-sims hour. 

I've tried repairing things, I get the notif that I've done nothing. If I replace the item, it says that they solved it on their own. I'm not sure what else I can do. I tried saving before dealing with the issue, I've tried turning off my CC and mods, I've tried different methods of resolving the various issues. I've tried restarting my game, uninstalling and reinstalling. Nothing is resolving it.

So far I've had the trash overload, the sewage leak and the electrical issues. All of which I resolve right away, nothing is working.