My sims lost their color and are pitch black

My sims two of three have turned pitch black at first it was just the skin now it affects the hair too. one of three is from the gallery whom does not face that problem. My game has no CC or Mods I dont know what to do iv restarted the game laptop and repaired the game twice on EA. They show up in pictures and on the gallery like that too now even in their profiles on how others see them.