phone not working

HI phmewtot0p40 

Try the following

- Close the game
- Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
- Repair the game
- Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry. 
- Start a new save game
- Check if you still have the error
- Report back with your results for further steps on how to get your stuff back.

wouldn't i be able to get back all my stuff from logging back into my EA account ??

No, to get your stuff back you need to do further steps. There's no cloud saves for Sims 4.

As long as you don't delete anything, all will still be there to put back after you tried the steps.

ok i did all the steps, and the phone is now working

so now how do i get all my stuff back ?

Hi phmewtot0p40 

good to hear.

You can now start to copy back things from Documents\Electronic Arts\The Sims 4_Old to the new Documents\Electronic Arts\The Sims 4 folder that was created.

First only copy (I suggest to copy so you can go back in case anything goes wrong along the way) the content of the folder Saves (these are your save games). If you are prompted if want to overwrite a save, decide if you want to keep that testing save you just made or not. If not, just overwrite if, if you want to keep it, rename the save to a different number that isn't taken.

Test just your save game with nothing else added back. If that works, you can start copying back the rest. If not, check back.

You will need the following folders

- Tray (your households and lots you have saved to library)- Custom Music (if you added any)
- Screenshots (if you've taken any)
- Videos (if you've taken any)
- ConfigOverride (if you made any although I recommend redoing those)
- Options(.ini) (although I recommend to just redo your settings in the game)

Now test again. If that still works, you can put back your mods. Put them back in groups and make sure they are still compatible with the game.

All other files are recreated and not needed.

so this worked but when i went to put my mods back it the phone wouldn't work AGAIN so this is def a problem with my mods.. would you mind if i shared my mods file with you ?

HI phmewtot0p40 

Please post in the mods forum for further help with this: The Sims 4 Mods & Custom Content | EA Forums 

There's some stickies in the side bar where you can find more info.

There's people there that can help you much better than me. I personally only use a handful to troubleshoot  bugs. Don't use them in my own gameplay.