Ideas

LyssSimpatico's avatar
LyssSimpatico
Rising Veteran
1 day ago
Status:
Validating Report

Photo Booth/Graduation Pics turning black when places from Gallery/Library

After the February 3rd update I was able to retrieve photos taken with the sims camera from a previous save to put into my new one via the library however the portraits generated from High school years and University turn black. Also any photos taken with the photo booth turn black. 

Note by crinrict:

Please only use this thread if you have black photos/white paintings when placing from the library.

If you have this issue, please specify which photos go black for you.

So far identified

  • Existing photos with filters
  • Any photo booth photos
  • Graduation (unclear if existing or new)
  • Cherished Memory photos

Use this thread for all other cases for the moment: Photos turning black/Paintings turning white (Patch 1.121.342) | EA Forums - 13155824 

 

16 Comments

  • karaiarai's avatar
    karaiarai
    Seasoned Newcomer
    21 hours ago

    ■ Current findings regarding the issue where photos turn black

    PC version (with MODs installed)

    Although this is the PC version with MODs installed, I would like to report the current situation regarding the issue where photos turn black, based on what I have personally observed.

    ・I currently manage older photos by saving them to the Gallery either by room or by lot.

    ・After each update, rooms or lots containing photos are placed from the Gallery to confirm whether they can be placed correctly.

    With the most recent update, photos taken directly by Sims do not turn black.

    However, Photo Booth photos and Graduation photos turn black after being placed from the Gallery.

    This behavior has also been consistently confirmed during several previous updates, where Photo Booth photos and Graduation photos turned black.

    Additionally, when Photo Booth photos taken after the update are saved by room and then placed again, the photos still turn black.

    ■ Regarding save data related to lots containing photos taken by Sims and paintings

    ・After the update, if paintings that turned white are re-placed, and then the active household is exited, the game is saved and closed using another household, and later restarted from a different household, the photos and paintings taken by Sims do not turn black.

    ・Likewise, even if Photo Booth photos taken after the update are placed on a lot and the game is saved and exited using another household, they do not turn black.

    However, as stated above, Photo Booth photos and Graduation photos saved to the Gallery do turn black, and once this occurs, they cannot be restored.

    ■ Reques

    I would like Photo Booth photos and Graduation photos saved to the Gallery to be placeable on lots again.

    I understand that the game data is complex; however, I kindly request that this issue be carefully investigated and addressed.

    I truly love The Sims.

    Thank you very much for your time and consideration.

    (This message has been machine-translated. I hope it conveys my intent clearly.)

  • This also happens to the cherished photos that you get from a gold level date with Lovestruck:

    and these 3 are all photo booth photos

  • This is not a new bug, maybe just discovered by more people since they try to recover photos from the Gallery/Library. 

    My game version is 1.120.117.1030 (two updates behind) and this happens to me too. I noticed it while I made a shared backup picture room for my several households. I made a room, moved photos from a household there, saved to Library, then changed to the next household, downloaded the room from the library and put photos from this household there and so on. All other pictures survived the upload and download except my University graduation photos & photobooth photos (I didn't have others mentioned by Crin). They turned black.

  • wexxam's avatar
    wexxam
    Seasoned Ace
    7 hours ago

    My photos were fine before the update but are now all black. At this point this bug will never be fixed I've lost all hope in ever using the camera system anymore.

  • I have the same issue. Photos generated by the game (not taken with the camera) are turning black when placed from the Library/Gallery. Even photos saved to the Library/Gallery on the current game version (1.121) still turn black when placing the room or lot. To be crystal clear: I am not placing an old backup room or lot with old photos. These are rooms and lots saved just a minute ago on the current game version.

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