Reapers rewards still not working

I'm really disappointed that my reapers reward event is still not working. I am stuck on a call away from week one. Unfortunately the tasks no longer show up. The image of grim shows up but when I click it I'm taken to the screen that shows the prizes. I just get to see what I can't get. I've been playing the sims since the first edition of the game and generally buy packs on release. I've been a good customer. This is really frustrating.