I've already tried fixing this issue after my game stopped opening and I had to completely delete my sims game file, however, it's happening again and I haven't a clue why. Even after turning off and...
Ideas
I would gladly provide a picture, however, I can't seem to figure out how to screenshot on this computer and it's not letting me upload a picture from my phone...I'm sorry.
It's probably too big in size. Try to size it down.
Are you on PC or Mac ? You should just be able to use c to take a screenshot or if your on windows, try the snipping tool and take a pic of just the area.